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Half-timbered houses Großschönau

Upper Lusatia Guest Card

Half-timbered houses Großschönau © Michael Rimpler

From 01.05.2025 there will be the Oberlausitz Guest Card with numerous admissions, discounts and free use of public transport.

Benefits of the Upper Lusatia Guest Card

Guests receive attractive benefits and discounts with the Oberlausitz guest card, such as free admission to outdoor pools or free use of public transport throughout the ZVON fare zone.

Information on the benefits of the guest card can be found on our website: www.gaestekarte-oberlausitz.com

Training videos from AVS

A digital registration system for recording overnight guests, issuing guest cards and settling guest taxes is available free of charge to hosts in the four towns currently involved. The digital registration system can be found can be found here! The access data required for this is issued by Tourismuszentrum Naturpark Zittauer Gebirge GmbH!

The following training videos are available for using the AVS digital registration system:

Useful documents

Download the implementation description (as of 23.04.2025), in which the entire process is described in detail, or the billing document for the guest tax here.

Advertising material for the Oberlausitz Guest Card

Simply download your advertising material for the Oberlausitz Guest Card for use here.

What landlords should know

Who pays the guest tax?

Guests staying overnight in the municipalities of Großschönau, Jonsdorf, Olbersdorf and the town of Zittau and its districts pay a guest tax.

Guest tax must also be paid: People who are being cared for for therapeutic and spa purposes, residents who maintain a second home and do not work or are in training in the municipality, as well as non-resident owners of vacation homes, bungalows or similar.

What do I have to do as a landlord (hotelier, guesthouse and vacation apartment owner)?

As the landlord, you are the link between the guest and the municipality. As this is a tax, every landlord is obliged to collect the guest tax and the corresponding data. Interfaces to numerous reservation systems can be used for this purpose. If such a system is not available, the data is entered via an input screen using a PC or cell phone.

Can I advertise with the Oberlausitz Guest Card?

We would be delighted if you, as a landlord in the participating municipalities, would advertise the Upper Lusatia Guest Card and inform your guests about its benefits. If you require information or advertising material, please contact gaestekarte@oberlausitz.com.

Which receipt do I issue for the guest tax?

Please show the guest tax as a separate item on your invoice receipt for the overnight stay (e.g. guest tax for 2 nights á 2.90 EUR/night incl. 7% VAT). Only if you show the guest tax separately do you not have to pay VAT to the tax office. In addition, the guest tax is not taken into account when calculating the tax base for income tax. (see also implementation description p. 8, section 2.5)

How does guest registration for the guest card work?

Guest registration takes place via the AVS GmbH "Meldeschein" application, in which the guest data is entered. There is also the option of a pre-check-in, a digital data entry by the guest before arrival. Once the data has been entered, the guest receives the printed guest cards on arrival or, if an e-mail address and consent have been provided, they are automatically sent by system-generated e-mail.

Is the use of the registration software free of charge for me as a landlord?

The lessor does not have to pay any usage fee for the software.

Can I have multiple online accesses to the digital reporting system?

As a landlord, you can obtain several online accesses (logins) to the AVS digital registration system if required. Simply contact Maik Sander at the Zittauer Gebirge Nature Park Tourist Office.

What do I do if I don't have a computer or cell phone?

You are obliged to collect the guest data in such a way that the municipality can process it. If this is not possible digitally, it is still possible to collect this guest data manually and in analog form using a data entry form. The guest data must then be entered into the system in consultation with the respective municipality.

Can I also use manual registration forms from time to time?

Guest data can also be collected manually. If you use the digital registration system in principle, manual registration forms can be used for short-term outages (e.g. power failure, no internet, ...). You can obtain the manual registration forms on request from Maik Sander, Tourismuszentrum Naturpark Zittauer Gebirge (TNPZG).
Please note that guests who are registered manually will only receive manual guest cards and cannot receive a DigiCard. Subsequent inclusion in the digital registration system is not permitted. The manual registration forms must be submitted to the TNPZG for settlement by the 10th of the following month.

What happens to guests who have already booked for the period from May 2025?

As the guest tax is a levy, it cannot be waived unless there is an exemption. Guests who have already booked for the period from May 2025 must be informed of the charge in accordance with the municipality's decision and pay the tax on arrival.

What is the procedure for children's and youth groups?

If the group members meet the exemption criteria, no guest taxes are payable. Children up to the age of 6 are exempt, a reduction of 50% is granted to pupils up to the age of 15.

Our guests do not use the entire guest card offer. So why should they pay the guest tax?

The guest tax is a levy, i.e. the overnight guest is obliged to pay this amount decided by the municipality. In doing so, they support the municipality and therefore the region in the financing and maintenance of tourist infrastructure, tourist events or the operation of tourist facilities. At the same time, it is possible to use separately designated services free of charge or at a discount according to the guest card. The tax amount is based on a calculation carried out by the municipality, which was calculated in accordance with Section 34 of the Saxon Municipal Tax Act.

Do people in emergency situations also pay the guest tax?

Persons who need accommodation at short notice, either due to an emergency situation or because they may need shelter for a longer period of time, are not subject to the obligation to pay the tax.

Important information for benefit partners

What do I gain as a leisure business from participating in the guest card?

As a partner of the Upper Lusatia Guest Card, you benefit from joint advertising and reach overnight guests in the region in a targeted manner. By offering discounts, you create an additional incentive for guests to visit your business and contribute significantly to a positive vacation experience.

As a partner business of the Oberlausitz Guest Card, you receive the following benefits:

  • Free placement as a partner with a link to your own website at: gaestekarte-oberlausitz.com
  • Free entry in the "Oberlausitz Guest Card" brochure
  • Advertising material for your establishment (stickers, flyers, posters for the Upper Lusatia Guest Card)

Will I have to pay further costs?

There are no further costs for you. You grant the discount to the guest and benefit from the promotion of the partner businesses of the Oberlausitz Guest Card.

How is the use of acceptance points recorded?

For the time being, there will be no digital usage recording. The acceptance points undertake to count usage independently for statistical purposes.

What happens if included services are used excessively or not at all by guests?

The services of the guest card are neither proportionately nor fully refundable, but only by the contractually agreed lump sum. Every overnight guest in the charging municipalities has the option of using the card. Every guest is free to use these included services.

How are the points of acceptance billed?

Settlement with the acceptance points, which are levy partners, takes place at agreed intervals and is contractually regulated. The contribution towards expenses, which is paid by the marketing partner, is invoiced once a year.

Your contact option

If you have any further questions, please contact:

Maik Sander
Tourismuszentrum Naturpark Zittauer Gebirge GmbH
Markt 9 | 02763 Zittau
Tel.: +49 (3583) 549940
Mail: gaestekarte@zittauer-gebirge.com

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